The Diamax Reliability Guarantee
Your time is valuable, and your website is mission critical. With Diamax you can plan with confidence because we go to unusually great lengths to ensure reliability.
In Q1 2008 our team completed 78% of customer intiated support requests at least 1 day early and another 21% on time. We aren't perfect, 1% were late, but we prevent future mistakes by studying each missed deadline.
You can depend on our people
- If we are late for a consultation, the consultation is free.
- If we miss a deadline, you get a 5% discount on the deliverable cost.
- We respond automatically if we detect a performance problem.
You can count on our process
- We adhere to proven processes for every project and service we offer.
- Project schedules provide precise details about what is expected of our team and your team.
- We communicate using group e-mail and maintain a secure, online archive of all project assets.
You can rely on our support
- We commit to a service level agreement with each customer.
- A Diamax engineer familiar with your website is available 24/7.
- We track and provide regular updates on all support requests
You can build on our technology
- We engineer our products to be robust, scaleable, and easy to customize.
- Our engineers use industry standard application development methodologies and best practices.
- Our monthly maintenance has 100% bug fix coverage, and urgent bugs are always resolved immediately.
- We push software updates every 3 months. Additional patches are pushed as needed.
- Our websites are hosted by customer IT teams, or by RackSpace IT Hosting.
Customer References
80% of our business comes from repeat engagements with existing customers. Many of our customers have been Diamax clients since our inception in 1998. We are happy to provide references.