Diamax is different from other providers. Since our inception in 1998, we have held firmly to the belief that supporting our customers is as important as the quality of the software and websites we provide.
In Q1 2008 our team completed 78% of customer intiated support requests at least 1 day early and another 21% on time. We aren't perfect, 1% were late, but we prevent future mistakes by studying each missed deadline.
Request Support
Hours: Mon-Fri 9:00 AM - 5:00 PM (GMT -5)
E-mail: support@diamax.com Phone: 202-289-7575, press 1
For faster service please submit support requests via e-mail.
Urgent Request: A Diamax engineer familiar with your solution is always on-call, 24/7 to assist you in an emergency. Please call our support line for instructions or simply send an 'High Priority' e-mail to support@diamax.com. We will respond within 1 hour.
Report a Bug
Please review our SLA to determine priority level and then submit all bug reports to support@diamax.com
What is Agile Support?
Our dedicated service teams form close personal relationships with each customer, take time to understand their focus, work diligently to maintain and manage their websites, and are driven to do whatever it takes to make them successful. Quality technology isn’t enough - our agile support translates into agile websites that work even when our customers face unexpected challenges.
Our unyielding commitment to doing whatever it takes has earned us the business and trust of customers like the World Bank, the National Academy of Engineering, the American Society of Hematology, the Interstate Natural Gas Association of America, the National Association of State Departments of Agriculture, the InterAcademy Panel on International Issues, and dozens of others.
